Training and consultancy for the whole business lifecycle
From the person thinking about buying their first complex to the committee trying to fix a relationship that has gone sideways.
Your go to solution provider
Our extensive operational experience across all facets of Management Rights makes us your go to solution provider, whether you are navigating a pre purchase or post purchase phase.
We bring substantial experience to the table, leading transformative processes, developing strategy and running organisations of varying sizes. Our engagement extends to the vision, mission and long term goals of the scheme. Getting involved early in dispute prevention and mediation, on matters of performance and contract interpretation, lets parties reach an understanding before anything escalates to lawyers.
Some of the projects we take on
Pre purchase audit
An on site inspection of the scheme, its operational compliance with the caretaking agreement, its administrative compliance with legislation, and the requirements of the caretaker’s role. Inspected and reported on:
- Audit of body corporate assets on site
- Audit of the scheme locking system, the management and storage of keys, and whether authorised keys are being managed in line with the committee’s direction
- Occupational area and exclusive use utilisation
- Statutory record keeping compliance
Legislative compliance
We help building managers stay compliant across the key acts, with meticulous support for the execution of caretaking, letting and outsourcing agreements. The focus is your peace of mind, your financial stability, and the standard of service you deliver.
Operations management
Our experience in operations management across Management Rights and facility management makes us a conduit between the owners’ representatives, the committee, and the caretaker. We understand the intricacies of each, which lets us offer insight, build working relationships and keep operations moving.
Review of maintenance calendar
A review of caretaking duties that identifies redundant tasks, and responsibilities not being carried out in line with the agreements. This is where manager performance issues usually surface.
Management training and support
New manager. Comprehensive support designed to give someone new to the role the knowledge and skills they need to succeed in Management Rights.
Existing manager upskilling. Tailored for experienced managers who want to sharpen their skills and stay current with industry best practice.
Handover and transition management. The handover of responsibilities between managers, or during a change of ownership, is a critical phase. We manage it.
Committee project support
Hands on support for an owners’ committee running a project across the scheme. Particularly valuable when the committee is undertaking significant work or change that needs careful planning, execution and oversight, and where the outcome has to align with the long term goals of the property scheme.
Introduction to Management Rights, online
The operations training Ottro is known for now runs entirely online. Thirteen modules covering the business model, compliance, strata, the agreements, owners, guests and tenants, letting and the roles inside the business.
It suits anyone entering the industry, anyone who has just bought a business, and staff who have been in the role for years without formal training. Self paced, from anywhere in the country.
Specialised CPD training
Ottro’s CPD material is licensed to Validum Training, who deliver it for real estate licence holders. Three courses: Management Rights Business Sale Strategies, Compliance with Body Corporate Committees and Compliance with Caretaking Agreements.
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